Communication is a Virus: Initial Inspirations.

Here are some initial research undertaken into design blogs, as we have now decided to go down this route. As you can see form these images, many are cluttered and un attractive. This is something we hope to avoid in our own designs creating something much more sleek that doesn't date or age easily. Here are the images that I have collected:








Thursday, 1 March 2012 by Lisa Collier
Categories: , | Leave a comment

Communication is a Virus (Research)

As further research into knowledge and how and why we use it, I decided it would be beneficial to find famous quotes by famous people about knowledge. Here are some of my findings:



Knowledge is something that everyone wishes to possess, but not everyone is willing to put in the work to continue expanding his or her knowledge. The first step is to acknowledge that you don't know everything and then to continue working to attain knowledge. 

To seek knowledge, it is important to know what it isn't. Knowledge is not merely information and there is no limit on the amount of knowledge a person can gain in life. By remaining open to knowledge, you can continue to increase it during every phase of life.

by Lisa Collier
Categories: , | Leave a comment

Communication is a Virus (Research)

'Knol' is a website where people can share their knowledge with other people using the internet as a sharing device. I have done some basic research around 'knol' and the main set-up is unappealing and unattractive. However the concept and processes are good. We could produce something similar for our group brief, adding our own personal touches to make it more successful.



by Lisa Collier
Categories: , | Leave a comment

Communication is a Virus (Research)

Here is a dictionary definition of knowledge, to help with the research for our group brief.


by Lisa Collier
Categories: , | Leave a comment

Communication is a Virus (Research)


Communicating Knowledge
Symbolic representations can be used to indicate meaning and can be thought of as a dynamic process. Hence the transfer of the symbolic representation can be viewed as one ascription process whereby knowledge can be transferred. 


Other forms of communication include observation and imitation, verbal exchange, and audio and video recordings. Philosophers of language and semioticians construct and analyze theories of knowledge transfer or communication.
While many would agree that one of the most universal and significant tools for the transfer of knowledge is writing (of many kinds), argument over the usefulness of the written word exists however, with some scholars skeptical of its impact on societies. 
In his collection of essays Technopoly Neil Postman demonstrates the argument against the use of writing through an excerpt from Plato's work Phaedrus (Postman, Neil (1992) Technopoly, Vintage, New York, pp 73). In this excerpt the scholar Socrates recounts the story of Thamus, the Egyptian king and Theuth the inventor of the written word. In this story, Theuth presents his new invention "writing" to King Thamus, telling Thamus that his new invention "will improve both the wisdom and memory of the Egyptians" (Postman, Neil (1992) Technopoly, Vintage, New York, pp 74). 


King Thamus is skeptical of this new invention and rejects it as a tool of recollection rather than retained knowledge. He argues that the written word will infect the Egyptian people with fake knowledge as they will be able to attain facts and stories from an external source and will no longer be forced to mentally retain large quantities of knowledge themselves (Postman, Neil (1992) Technopoly, Vintage, New York,pp 74).
Andrew Robinson also highlights, in his work The Origins of Writing, the possibility for writing to be used to spread false information and therefore the ability of the written word to decrease social knowledge (Robinson, Andrew (2003) The Origins of Writing in Crowley and Heyer (eds) Communication in History: Technology, Culture, Society, Boston pp 34). People are often internalizing new information which they perceive to be knowledge but in reality fill their minds with false knowledge.
The above points are moot in the modern world. Verbal communication lends itself to the spread of falsehoods much more so than written, as there is no record of exactly what was said or who originally said it (usually neither the source nor the content can be verified). 
Gossip and rumors are common examples. As to value of writing, the extent of human knowledge is now so great that it is only possible to record it and to communicate it through writing. Major libraries today can have millions of books of knowledge (in addition to works of fiction). It is only recently that audio and video technology for recording knowledge have become available and the use of these still requires replay equipment and electricity. 
Verbal teaching and handing down of knowledge is limited to those few who would have contact with the transmitter person - far too limited for today's world. Writing is still the most available and most universal of all forms of recording and transmitting knowledge. It stands unchallenged as mankind's primary technology of knowledge transfer down through the ages and to all cultures and languages of the world.

Above is some research I undertook into how people communicate knowledge, some aspects were more useful than others however. But it did give me more overall knowledge of my final topic. 

by Lisa Collier
Categories: , | Leave a comment

Communication is a Virus (Research)

I recently came across this essay on why people don't share their knowledge, and according to this study, it all links to relationships and if we trust someone we will tell them. I found reading this really informative towards my research direction, in order to continue with the brief.


The Incentive Question or Why People Share Knowledge

I get asked the incentive question a lot. How do we incentivise people to share their knowledge? The question is asked because when managers look around their organizations they don’t see much knowledge sharing going on. This is a serious concern, but I think it is the wrong question. The question is based on the assumption that people don’t want to share what they know and therefore require an incentive to get them to do it. And that assumption is inaccurate.*
A much more useful question is, “What causes people to be willing to share their knowledge with others?” I want to answer that question in this article, but first I want to tackle the assumption that people don’t want to share what they know.
People Willingly Share Their Knowledge
There is both anecdotal and research data to support that, as human beings, we willingly share what we know. To give a personal example, I lived in Washington DC for many years and daily I walked from home to my university office. It was a rare day when a visitor did not stop me to ask for directions; “Do you know where the Kennedy Center is? Where’s the Metro stop? Far from being annoyed, I was actually pleased to be asked. DC is a difficult city to find your way around in and my own extensive knowledge of the city was hard won. I was proud of my ability to navigate the city. In fact, my pride was such that sometimes if I saw a couple standing on a street comer with a map spread out between them, I would even offer, “May I help you find some place?” My guess is that everyone has a similar experience with a subject they know very well.
469237195_87b94ac25d_m
Eric Erickson,* the great development psychologists, claims that we are, by nature, a teaching species. He says, “parenthood is, for most, the first, and for many, the prime generative encounter; yet the continuation of mankind challenges the generative ingenuity of workers and thinkers of many kinds.” We would not have survived as a species if knowledge sharing were not basic to our nature.
One of the most interesting studies on knowledge sharing was conducted by Constant, Kiesler and Sproull.* One of their findings was that employees differentiated two kinds of knowledge sharing. One type was sharing products, for example, computer programs, or reports they had written. The second type of knowledge was what employees had learned from their own experience, for example, how to get around a certain bottle-neck in the system, or how to deal with a particularly tricky bug in a program. This second type of knowledge they regard as part of their identity – part of who they were as professionals.
They were willing to share both kinds of knowledge, but the motivation for sharing each differed greatly. The documents and programs they shared because they considered them the property of the company. But the second kind, their experiential knowledge, they shared because they gained some personal benefit from doing so. The personal benefit, however, was not money or the promise of a promotion. According to the study, “Experts will want to contribute to coworkers who need them, who will hear them, who will respect them and who may even thank them.”
Peer Recognition
As this study shows, the primary driver for sharing experiential knowledge is the respect and recognition of peers. It is hard to overestimate the psychic value peer recognition. In a previous post I told the story of a company commander who was moved to become a very activity contributor to a US Army community because he heard from a peer that an AAR he had posted “made a difference.”
There’s a great story about Eureka, the website where Xerox copy repair technicians share “fixes” they’ve developed while repairing the copy machines. The story is about one of the technicians who had sent in some fantastic “fixes” – he was everyone’s hero. When he walked into the auditorium at an annual meeting of technicians, his peers jumped up and started clapping and whistling – celebrating both his knowledge and his willingness to share – that’s peer recognition!

Recognition means the most to us when it comes from those who really know the subject – who know what they’re talking about. It’s great to have your boss think you’re a top performer, but chances are your boss doesn’t know enough about the technical part of your work to know how good you really are – but your peers do. For a peer to say, “The person that really understands that problem is Pete,” that comment Pete would regard as a sign of respect and one he would highly value.
Who I am as a professional is, in a very real sense, what I know - about leading a team, being an aeronautical engineer, an HR director, etc. We do not give that knowledge away lightly. Before we take the time and trouble to share that knowledge, we need some assurance that our knowledge will be treated with the respect it deserves, given thoughtful consideration, and that the recipient actually knows enough to make use of it. And that leads to the second reason people share their knowledge - relationship.
Relationship
The way a professional can know how someone will treat the precious commodity of her knowledge is to know that person well enough to make that judgment call. Relationships can be built through informal conversations, reading what another has written, working together on a team, or seeing the comments made in an on-line community. If a senior leader is committed to increasing knowledge sharing in her organization, then focusing on building relationships is the most important thing she can do.
Give yourself this test. Can you think of a time when someone you’ve worked with on a team asked you for advice and you turned a cold shoulder? Can you even think of a time when someone, with whom you enjoyed a brief conversation at a recent meeting, called to ask a question and you said, “Sorry I don’t have the time.” Fortunately, most of us cannot. If we have built a relationship with a peer, even a brief one, we will help if we can.
An organization can foster relationships many ways, but nearly all of them involve people being in conversation with each other. It is through conversation that we learn enough about the other to know the depth of their knowledge, where their strengths lie, what interests they have, and what they are passionate about.
Summary
Because our knowledge is so closely tied to our identity, it’s very important to each of us that our peers view us as knowledgeable and skillful. One of the major ways we demonstrate that to our peers is by sharing our knowledge with them. But sharing knowledge is risky, the other person may make a cutting remark about it or indicate that it’s not worth listening to. And sharing knowledge is time consuming, because to really respond to another’s question or problem takes the time to understand the issue and to explain in sufficient depth. So we rightly place conditions around sharing our in-depth knowledge. The relationships we build with others provide a needed level of confidence that our knowledge will be treated with respect. Knowledge sharing and relationship are coupled.
Rather than management asking, How do we incentivise people to share their knowledge? It would be more useful for management to ask, How do we develop relationships across the organization that will set in motion more knowledge sharing?

by Lisa Collier
Categories: , | Leave a comment

Who Are You? (Emily James: Blog disection)

Today, I have decided to study Emily's blog to find out more information about her as an individual, the things that inspire her, her opinions on herself and her progress, and designers that she admires. I will then select various information to include in my double-page spread document, ad also what style to base my designs on that will appeal to Emily. 

Here are my findings:

Harriet Russell has cropped up on many various different posts on Emily's blog. She is an illustrator and designer and takes on a ver feminine approach to  her working style. This is something that I could use within my own design for the double-page spread based on Emily. 

She also uses lots of pastel and calming colours, another factor to include in my designs. Emily appears to like a similar style to myself, and so I feel I could create something that I feel passionately about myself for this brief as well as something that appeals to Emily herself.


  << Here are some aspects that Emily looks for to define a piece of work as aesthetically appealing.






Below are things I have collected from Emily's PPP blog, looking at how she evaluates her progress on the course so far, and also expanding my knowledge on her personal taste, designs that she likes and area's she would like to learn more about.


 

Below are things I have collected that Emily James finds interesting. I hope to create something similar out of paper for my 'Header', however I will experiment with this solution before making it finalised in my designs. I could use Harriet Russell's style to incorporate both artists into the designs.



Below is a task I have taken from Emily's blog that we all completed very early on in the course, back in September. I will compare this to Emily's more recent evaluations of her progress to see what she has achieved and how her opinions and views of design or designers she likes may have changed.


 



Below are Emily's views and opinions of skills that she thinks are her strengths, these are aspects we are all proud of about ourselves and so would be quite interesting to include in my double page spread about Emily James and things that she likes.


Below is one of the first ever posts on Emily's PPP Blog, I will evaluate these and see how many Emily feels she has achieved throughout the course based on her more recent posts about her progress.


Below is an image that Emily really likes as it has appeared in numerous places and on more than one occasion on her Blog. Again this incorporates the paper craft illustrations that I was looking at earlier. Obviously something that Emily thoroughly appreciates, and therefore something to look into for my designs. 


by Lisa Collier
Categories: , | Leave a comment